Friendly Vallarta Beach Resort & Spa  Category 4 stars

The friendly staff and service at the Hola cannot be beat. The accomodations were nice and the only inconveneince was being moved from our room when they were renovating. I would rec ommend the Hola to any one that wants a nice family oriented facility.

We throughly enjoyed our stay here. The staff are as good as i have ever had on a trip to Mexico. The rooms need to be upgraded but how much time are you in a room. The food is excellent, same with the servers. The one area i was dissapointed was in the music at nights, dont stay on a floor lower than 5 or you will hear the party well into the morning. There was plenty of alcohol if thats your thing. Probobly next trip we will stay at a different hotel as this one seems to be for the younger adults.

This was my third time at the hola and it was the best. The service was excellent and the food was great and diffrent all week .Even an oriental night !!!great ! the fiesta on the beach was great and the food was unbelievable great !! What ever you guys are doing! Keep doing it ...lol...The maid kept our room clean and tidy and thanks for the towel animals on the bed every day ..mind you i tipped her everyday to lol... worth it all the time .bar guys are great and so are the waiters and waitreses.. thanks Hola staff for making this a great holiday and looking forward to the next time I,m there .

Our first time to Mexico. We spent the month of February (30 days), 2008 at this hotel. We had a wonderful time. The staff were excellent. They bent over backwards and literally catered to the Guests. Not once did we hear a single person complain about their job. For a 19 year old hotel, it is immaculate and is in impecable condition. The rooms are large with a lot of closet space. The scenery is beautiful from your balcony where you can look out into the Bay, and watch the whales swim past. The food was exceptional. Management go out of their way to have different themes for the guests,...one night Spanish Night, another night barbecue on the beach, the gourmet restaurant in the hotel, the outside restaurant on the roof where you can eat and watch the whales in the Bay. The special dinner on the beach where you order from a menu. The special invitation to dine at the Le Petit Gourmet Restaurant, next door to the hotel. If this does not make you happy...you are heading to the wrong hotel. If a special event is taking place, (national sports etc.) Management would go out of their way to set up a large television screen in the lobby so the guests could view the event. Warm finger towels are handed out to the guests to wipe their face and hands, daily. There is a laundromat around the corner from the hotel. There are grocery stores within walking distance and a couple of Malls. It takes 10 minutes to get to Malacon (downtown Puerto Vallarta - Boardwalk), by bus. The docks where the ships come in is 5 minute walk from the hotel. We had an absolutely wonderful time and plan returning again.

Great staff I will be back

I attended this hotel in May of 2006 and it was an absolutely amazing stay! The service was wonderful and the facilities were a lot of fun!

However, we stayed here in May of 2007, and the
hotel seemed to have done a complete 360. It was very different from the year before, the service was not as good, none of the restaurants were open (only the buffet by the pool) and the "open bars" told us that we had to stop drinking and go back to our rooms at nearly 12:00am.

I would recommend this hotel if you are going for a week long vacation, however staying for 2 weeks things can get old, such as the food, and the staff is a little cranky.

When we were leaving the hotel, they had told us there was a "stain" on the bedsheets, a small blue dot. We had not put this on there, there was nothing we had that could have made this spot. They demanded we had to pay for the "stain" and buy new bedsheets (keep in mind this was 10 minutes before we had to leave for the airport to go home). How do they know it's a stain if they haven't even washed the sheet?
The front desk staff then seemed to "pretend" like they didnt understand what we were saying, and still demanded $75 Canadian dollars for the sheets... They said we are not allowed to leave until the sheets are payed for. This is when we got very concerned, and due to the rush, we just gave in and payed for the sheets so we could go home...

That would be the only complaint I have regarding the hotel. the front desk staff needs to adapt proper customer service skills.

This was my first all inclusive. I went with five other family memebers and we had a great time! The activities staff was so much fun! They kept us busy playing volleyball and water polo. The rooms were nice, not fabulous, but, the only time you go to your room is to sleep, right? The food was pretty good. I would reccomend this hotel to most everyone I know. AWESOME!! Again, loved the staff!!

Just left the Hola on Feb 8th&I would go back anytime. It is an awesome resort, beautiful beach and oceanview from the room. The staff are very happy&friendly always joking and singing, you can tell they truly enjoy working at the Hola and treat each other like family.
The resort was very clean &within walking distance of the Malecon (downtown boardwalk)& Marina.You cant beat sitting on your deck with your coffee seeing wide open ocean view with Whales playing right in front of the resort.
Better than Cancun, miss it already.

Had a great time at this hotel. The staff are amazing.Supper buffet was average, but the hotel cleanliness was great. Staff were exceptional and the location is awesome. Would go back.

I would rate this the worst vacation of my life. The first time I had to check out early (no fefund) because conditions were so horrible. Between bugs, bad food and unacceptable staff attitude, what else can I tell you. Do not believe the pretty pictures and false propaganda. Don't repeat my mistake. There are many other nice hotels in PV.